Service is our Specialty
We specialize in service, and we always have. When I first started fixing bikes out of the corner of my studio apartment in Navy Yard in 2012, and for almost 8 years after that, service was all we did! Now, we have the largest and best-staffed service center in the region. As a result we're able to get you back on your bike in record time and stand behind our work with an industry-leading 60 day satisfaction guarantee.
February Service Special: 20% off all tuneups!
Promotion applies to cost of base tuneup only; added cost for ebikes, add-ons, and extras are not discounted.
Example: Signature tuneup for an ebike is $186 ($156 + $30).
Kitchen Sink Overhaul
$475 $380
til 2/28
(Added cost for trikes, e-bikes, or cargo bikes; contact us for a quote)
Includes everything in Signature and Advanced Tuneups, plus:
Hydraulic brakes flush included where applicable
Complete drivetrain removal and deep cleaning in parts washer; ultrasonic chain cleaning
Braking system removal and cleaning
Control/shifting system removal and cleaning
Wheel removal, cleaning, bearing overhaul or replacement if needed, and lateral & radial truing
This price also applies to: frame-up custom builds. Come in with a frame and a box of parts (or we can help source parts), and leave with a completed bicycle.
Advanced Tune-Up
$300 $240
til 2/28
(Add $50 for trikes, e-bikes, or cargo bikes)
Great for older or heavily used bikes
Everything in the Signature Tuneup plus:
Hydraulic brake flush - Front and Rear
Hub overhaul front and rear, or installation of new bearings
Headset overhaul or installation of new headset bearings
Bottom bracket overhaul or installation of new bottom bracket
Detailed drivetrain cleaning in parts washer
Ultrasonic chain cleaning (or installation of a new one)
Additional charges apply if replacing internally routed cables/housing, or if installing any parts not listed above.
Signature Tuneup
$195 $156
til 2/28
(Add $30 for trikes, e-bikes, or cargo bikes)
The Gold Standard and Best in Town. It's not just a basic tune-up!
Brake adjustment front and rear. Pads inspected for wear, correctly aligned. Brakes set to proper centering and cable tension
Shifter adjustment front and rear. Indexing properly set, limit and "b" screws set to correct specifications.
Wheel truing and cleaning front and rear.
Chain ultrasonic cleaning & re-lubrication
Hub adjustment front and rear. Hubs are checked for proper bearing preload and adjusted if needed.
Bottom bracket and crankset adjustment. Bottom bracket, cranks, and chainrings are checked for proper function and torque. Parts are tightened and adjusted as needed.
Headset, handlebars, and controls are checked for proper preload and torque.
General cleaning of entire bike, moving parts cleaned and lubricated, and frame wiped down (note extra charge may apply for very dirty bikes)
Complete safety check and outdoor road test performed.
Tune-Up Package Options
For the most comprehensive service and the best value, we recommend choosing one of our complete tune-up packages. We also offer a la carte bike repairs if you're in need of a minor fix or adjustment. We strive to complete your bike service quickly and accurately.
Learn more about our packages online, then visit our service center at 3919 Wheeler Ave for a free estimate. We will evaluate your bike together with you to determine which package makes the most sense. We will then give you an estimated price and time for completion, and then you can decide how to proceed from there. No appointment needed, you can come in any time!
*We have no problem installing parts purchased elsewhere, but we reserve the right to refuse installation of any parts we feel are not of sufficient quality, are incompatible with the bicycle, or would cause unsafe riding conditions. There may be additional charges to install parts not purchased from us.
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We are often asked if we will work on bikes or e-bikes that we did not sell. The answer is yes, with some exceptions.
The following requirements are in place for e-bikes:
- Must be manufactured as e-bikes: we cannot work on regular bikes which have had aftermarket motors or conversion kits added, nor can we install aftermarket conversion kits. We think they're awesome, but our insurance doesn't cover it.
- Must not have had modifications performed on motor, battery, or any electrical components.
- Must conform to and comply with current Class 1, 2, or 3 standards (we cannot work on so-called "class 4" bikes which go faster than 28mph - again, this is an insurance legal issue).
- If your bike is not listed or certified by UL, EN, or NTA, you may be asked to bring your battery home with you.
Lastly, we can only get electrical parts for bikes that use Bosch, Shimano, Giant/Yamaha, or Bafang systems. If there are electrical problems with the bike that require electrical parts to be replaced, we may need to have you get the parts from the bike's manufacturer; we can then install them for you. Mechanical parts are all fairly standard though so if the bike needs things like brake pads, tires, chain, etc then we'll have parts on hand that will fit.
E-bike electrical diagnostic session to troubleshoot things like the bike won't turn on, the throttle doesn't work, etc is a $45 labor charge minimum, in addition to any parts or installation costs.
Service is our core
Service is the heart of our business, so we expanded in to the building next door! Now located at 3919 Wheeler Ave, our full size service center is manned and ready for tuneups, repairs, or service parts for your next DIY project.
No appointments needed for service, so you can bring your bike in any time we're open.
Regular checkups - even when your bike been working fine and there aren't any specific issues - are key to saving money in the long haul and having a safe bike that lasts.
We take the time to proactively fix problems you didn't even know you had, before they cost you more time, money, or your safety. Just ask any one of the thousands of customers we've helped - you can trust us for a fair, honest, free assessment.
Once you arrive we'll go through your bike together to see what it needs, and from there we'll be able to give you a free detailed quote and timeline to complete work (in the summer this may be as much as 5-7 days, in the winter it may only be a few hours).
All our work is covered by our industry-leading 60-day satisfaction guarantee. If any work we performed isn't quite right or needs readjustment, bring the bike back any time within 2 months and we'll get things squared away.
Labor Rates for Individual Services
Sometimes your bike doesn't need a complete tuneup. If that turns out to be the case when we evaluate your bike together, it may make more sense to perform services "a la carte" to get your bike back on the road. Sometimes these can be done while you wait, but you may still need to leave your bike with us for a few days.
We have an extensive service menu and will give you a quote once we perform a needs assessment with you at the service center. Our labor rate for non-menu-items, weird noises, creak diagnosis, or other things that don't fit neatly into a category is $120/hr.
We are not able to provide quotes over the phone because nothing is ever as simple as it seems. If someone calls and asks how much to fix their brakes, and we tell them it's $30 because that's the cost for the brake pads they need, but then when they arrive we discover they also need a replacement rotor, cable, and housing... it's going to be more than $30, and no one's happy.
So if a shop won't provide you a quote over the phone, please know that it's because we want to make sure we do the job right and give you an accurate quote the first time we give it.
| Service | Labor Cost |
|---|---|
| Flat Tire Repair Labor - Standard bicycle | $15 + tube (usually about $10) |
| Flat Tire Repair - eBike drive wheel | $35 + tube (can be $10-20+ for tube depending on specification) |
| Tubeless Conversion (Prep wheel and install Tape, Valve, Sealant, Tire) | $35 + parts |
| Tubeless Refresh (add fluid) | $10 |
| Tubeless Refresh (remove tire, clean everything out, remount, add fluid) | $20 |
| EBike electrical diagnostic (bike won't turn on, loses power, cuts out, etc) | $45 minimum |
| Safety Check (new bike that needs to be looked over, e.g.) | $40 |
| Box bike for shipping (includes materials) | $110. Note: bike will be partially disassembled and will require reassembly |
| Travel Case Rental | $30/week |
Home Bike Repair - Do It Yourself
We love helping people maintain their own bikes! We recommend having a few products at home to help you keep your bike in excellent working condition between your annual tune-ups. We have an excellent selection of essential tools, lubricants and cleaning products, and quality work stands. Shop online and pickup your items for free on your next shop visit.
