Buying a Bike or Trike
We're a small shop, so our showroom might not have the exact model or size that you need.
So how does it work if you want to buy a bike from us, but you also want to be able to test ride it before deciding?
We're glad you asked.
Test Rides Are Key
Test riding a bike is the single most important way to make sure it's right for you. There are a lot of intangible, subjective things that go in to the bike buying process.
How does it feel, how does it handle, and even how does the paint look in person? Often those intangible things are even more important than the objective things like features and specifications.
As riders, we'd never buy a bike without test riding it, and we'd never ask you to do so either.
However...
Now we get to the "but".
We'd never ask you to buy a bike without taking a test ride, BUT we are a small business with huge overhead costs and shrinking sales margins as a result of online discounting and post-COVID excess inventory.
We have about 100 bikes on hand at any given moment. And while that sounds like a lot, the odds are that we aren't going to have exactly what you're looking for.
What's a rider supposed to do?
The Process
- Message us or come by the shop to start looking.
- Test ride lots of bikes, including the closest ones we have to what you want.
- If we have the exact right bike for you, you can take it home that day!
- If we don't, we'll need to special order it for you to test. That process depends on the bike's price (see below).
- When your bike arrives, you take it for a test ride. If you love it, you buy it.
If you don't love it, you don't buy it, and we work with you to try other bikes instead. We do that as many times as needed til you have exactly what you want. We even have a 30-day exchange program!
When you come to us to start the process of buying a bike, the first thing to know is that it is a process.
We believe in taking our time and getting things right.
And on the rare occasion when we don't get things right, we believe in doing whatever it takes to make things right.
The process outlined here can go as quickly or as slowly as you want. We're not here to pressure you in to a purchase, and in fact we don't usally like to sell a bike the first time we meet someone.
Nearly all special order bikes can be here within a few days; on some occasions it can take a week or two. High-demand models or new releases can take a month or more.
Bikes Over $2k
Bikes that are more than $2,000 MSRP will usually require a deposit, but exceptions will be made to the greatest extent possible. If you want to try the bike right away, we'll need a deposit.
If you're ok with waiting, we may not need a deposit. Example: we maintain a list of people interested in particular bikes. As we place orders with brands, we check the list, and that's how we decide what bikes to get for the showroom.
Deposits
Any deposit we take towards a bike will be refundable as store credit only. This means that you need to be certain that you want to do business with us before you place your deposit. Your store credit can be used for any product or service, including tuneups, with no expiration date.
What if you place a deposit, we order a bike for you, and you hate the bike? We'll put that deposit towards a different bike of course! There's no added charge or fee for that process.
Fine Print
IMPORTANT: Any deposit we take towards a bike will be refundable as store credit only. This means that you need to be certain that you want to do business with us before you place your deposit. Your store credit can be used for any product or service, including tuneups, with no expiration date.
QUESTION: What if you place a deposit, we order a bike for you, and you hate the bike?
ANSWER: We'll put that deposit towards a different bike of course! There's no added charge or fee for that process.
Commitment
Once we do take a deposit, it's a two-way commitment. You're ready to buy the perfect bike or trike, and we're committed to making sure that we help you find the perfect one. We'll do whatever it takes to make sure that everything is exactly the way you want it, and that includes a 30-day exchange policy on all bikes we sell.
Head over to our listings to see what models and brands we offer, or drop us a line to get started.