We've done a lot of custom and semi-custom builds during the course of the pandemic as a result of difficulties getting the complete bikes that our customers wanted.
Building a custom bike means starting with a bare frame and then working with our staff to complete it with the parts and components that you want. This allows you to take home exactly the bike you want, even if it doesn't normally come that way from the factory.
For example, if you want a drop-bar bike with wider tire clearance than you've been able to find on stock bikes from Trek, Specialized, or Giant, with a nicer wheelset than you've been able to find from State Bicycles or Surly, with a different type of shifter or drivetrain, and you also want a dropper post -- doing a custom build may make the most sense.
The other option in that scenario is purchasing a complete bike that meets only 80% of what you're looking for, and then spending extra money to replace or upgrade parts that came on that bike. In our experience, your money is better spent by getting exactly what you need the first time.
Labor for custom builds starts at $375. There is generally a wait list so please inquire if you're interested.